Data Deletion Policy

You have the right to delete your account and all your personal data from Nafsia Clinic anytime. This policy explains the process and implications.

Legal Rights: • Right to be Forgotten (GDPR) • Right to Deletion (Algerian Law 18-07) • Privacy Rights (Human Rights)

Common reasons: • No longer using the service • Privacy concerns • Want to remove personal data • Switching to another service • Any other reason

Simple steps:

From the App: 1. Open Nafsia Clinic app 2. Go to "Account" (bottom tab) 3. Click "Account Settings" 4. Choose "Manage Personal Data" 5. Scroll down 6. Click "Delete Account and Data" 7. Confirm request (password required)

From Website: 1. Log in 2. Go to Settings 3. Choose "Privacy & Security" 4. Click "Delete Account" 5. Confirm request

✅ Deletion is immediate and permanent

Completely deleted: ✅ Full name ✅ Email address ✅ Phone number ✅ Date of birth ✅ Profile picture ✅ All profile data ✅ Session history (dates and times) ✅ Your ratings and reviews ✅ Messages and chats ✅ Payment history (from system)

NOT deleted (legal reasons): ⚠️ Invoice records (legal - 7 years) ⚠️ Transaction logs (for audit) ⚠️ Anonymized data (not linked to you)

Data kept for legal reasons:

Financial Records (7 years): • Algerian tax requirements • Compliance obligations • Audit and fraud prevention

Contract Data: • If you're a Professional with contract • Signed copy preserved

Anonymized Data: • Statistics (without your identity) • Market research (aggregate) • Performance analytics (total)

This data is not linked to you personally.

Timelines:

Immediately (1 day): • Personal data • Profile • Messages and chats

Within 1 week: • Deleted media files • Temporary logs

Within 30 days: • Backups (until systems sync)

7 years (legal): • Invoice records • Financial logs • Tax reports

⚠️ Important Warning:

• Deletion is permanent and irreversible • We cannot recover your data • Even if you change your mind later

To Return: • You'll need to create a new account • Start completely fresh • Previous credits won't be restored

Make Sure: ✓ Transfer any data you need first ✓ Use all your credits ✓ You're certain of your decision

Things to know:

Digital Wallet: • Use all your credits first • Remaining balance will be lost • Cannot withdraw after deletion

Upcoming Sessions: • All future sessions canceled • May lose payments (per policy) • Professionals notified

Download Your Data: • If you want a copy first • Request from support • Contact: privacy@nafsiaclinic.com

If you have booked sessions:

When Account Deleted: ❌ All sessions immediately canceled ❌ Professionals notified automatically ⚠️ May lose part of payment (depends on timing)

Refund Calculation: • Per Cancellation Policy • <2 hours before = 50% only • >2 hours before = 100%

Tip: • Cancel sessions manually first • Get your refunds first • Then delete account

If you're a Professional:

Additional Process: • Platform management notified • If you have contract = copy retained (legal) • Outstanding payments processed

Pending Balances: • Withdrawn before deletion • Or added to your wallet • You can withdraw before deletion

Booked Sessions: • All future sessions canceled • Clients notified • Refunds processed per policy

Reasons We Keep Some Data:

Legal Compliance: • Tax requirements (7 years) • Anti-fraud laws • Law enforcement requests • Contractual obligations

Safety & Protection: • Fraud prevention • Abuse investigations • Store policy compliance

Platform Requirements: • Google Play & Apple App Store • Audit and compliance • Protecting all users

If You Have Questions:

Data Protection Officer: 📧 privacy@nafsiaclinic.com 🕐 Response time: 24-48 hours

Deletion Confirmation: 📧 support@nafsiaclinic.com 📱 WhatsApp: (available in app)

Formal Complaints: • If you feel we didn't comply • Contact your local data protection authority • EU: https://ec.europa.eu/consumers/odr

If You Want a Copy:

Your Right: ✅ Right to download your data ✅ In standard, readable format ✅ Before or after deletion

How to Request: 1. Email: privacy@nafsiaclinic.com 2. Request: "Download my personal data" 3. We respond within 30 days 4. PDF or CSV file

Files Include: • Profile information • Session history • Messages and chats • Payment records

Step by Step:

Day 0 (Deletion): 📋 Submit request ✓ Instant confirmation 📧 Confirmation email sent

Day 1: 🗑️ Delete profile 🗑️ Delete messages 🗑️ Delete sessions

Within 1 week: 📁 Delete temporary files 🔄 Update all systems

Within 30 days: 📦 Backups updated ✓ Account completely deleted

7 years: 💾 Financial records only

Contact Us:

📧 Email: support@nafsiaclinic.com 📱 WhatsApp: (available in app) 🕐 Hours: Saturday - Thursday, 9am - 6pm

Have Questions? • Contact before submitting • We may be able to help

More Info: • Privacy Policy: privacy page • Terms & Conditions: terms page • Cancellation Policy: cancellation page