Account and Data Deletion
How to delete your account
From this website: log in, open Profile, then Delete account.
From the app: open Account, then Delete account.
Both ask you to confirm before anything is deleted.
If you cannot log in, write to us at the address at the bottom of this page.
Before you delete
Your wallet must be empty. If a balance is left, withdraw it first, otherwise deletion is refused.
Check your upcoming sessions. The Cancellation Policy applies to them.
An activated specialist cannot delete their own account, because of contract and payment obligations. Write to us and we will handle it.
What happens
Your account is disabled and you can no longer log in.
Your personal data is erased or anonymised: name, phone, email, date of birth, photo and personal documents.
A deleted specialist no longer appears on the site.
The deletion is logged, for security.
Most of this is immediate. Backups and system logs follow their own cycle.
What we keep
Some records cannot be deleted, because the law or an ongoing obligation requires them:
• Invoices, payments, receipts and wallet records • Session history needed for billing or a dispute • Contracts and specialist documents • Security logs used against fraud and abuse • Messages needed to protect users or resolve a dispute
Past sessions and payments keep their own rules. Refunds and disputes follow the Cancellation, Reschedule and Refund policies.
We keep only what is necessary.
Your rights and contact
Your rights are listed in full in the Privacy Policy.
📧 contact@nafsiaclinic.com