Terms & Conditions

These Terms & Conditions govern your use of Nafsia Clinic, a digital platform connecting clients with qualified specialists for remote specialist consultations, including psychological support.

By using the platform, you agree to these Terms and the policies referenced in them. If you do not agree, you must not use the platform.

The platform provides: • Booking remote specialist consultations, including psychological support • Private video sessions through the platform • Booking, balance, and payment management inside the app • Operational support for bookings, payments, and sessions

Nafsia Clinic is not an emergency service and is not a substitute for medical or hospital care in case of immediate danger.

Users under 18 cannot book by themselves.

If the beneficiary is under 18: • The booking must be made by the guardian • The guardian must be present at the start of the session • The specialist or platform may request additional information to assess suitability

Specialists providing services through the platform must be qualified for their area of practice and follow professional and ethical standards.

The general onboarding rule is at least 3 years of professional experience with a complete file. Files with more than 1 year of experience may be reviewed exceptionally if complete and suitable.

Nafsia Clinic reviews submitted documents, but does not guarantee a specific therapeutic outcome and is not responsible for individual professional malpractice.

Session prices vary by specialist and are shown before booking confirmation.

Inside Algeria, payment methods may include, depending on what appears in the app: CIB or Edahabia card payment through the SATIM gateway, Baridi Mob, CCP transfer, or bank deposit.

Outside Algeria, payment methods may include, depending on what appears in the app: PayPal Checkout using a PayPal account, Visa, or Mastercard.

Actual available options may vary by user location, account status, and payment-provider availability. The platform relies on the options shown in the app at checkout.

You agree to: • Use the platform only for lawful and appropriate purposes • Not share your login credentials • Provide accurate information when booking and paying • Not record or screenshot sessions without clear consent from all parties • Respect specialists, support staff, and platform users

The platform handles client and session data according to its privacy policies.

Nafsia Clinic does not record or listen to session content. Specialists are bound by professional confidentiality, subject to legal exceptions such as risk of harm to self or others, a binding legal request, or a minor at risk of abuse.

Nafsia Clinic provides access to remote psychological support. The service does not cover emergencies, urgent medical diagnosis, or medication prescriptions.

If there is immediate danger or thoughts of harming yourself or others, contact local emergency services or the nearest hospital immediately.

Cancellation, rescheduling, refund, and no-show requests are governed by the policies published on the platform.

When a refund is approved, the client may request reimbursement, although we often suggest keeping the balance in the app for future bookings when that is suitable for the client.

We may update these Terms or related policies when needed. The version published on the website and app applies when using the service.

For legal questions or complaints: 📧 legal@nafsiaclinic.com 📱 WhatsApp: available in the app