Terms & Conditions

These Terms & Conditions ("Agreement") govern your use of Nafsia Clinic ("Platform"), a web and mobile application that connects mental health professionals ("Professionals") with individuals seeking psychological support ("Clients").

By accessing or using the Platform, you agree to be bound by these Terms and all referenced policies. If you do not agree to any part of these Terms, you must not use the Platform.

The Platform provides: • Booking remote psychological support sessions between Clients and Professionals • Secure payment processing via PayPal (International) or SATIM (Algeria) • Encrypted, secure video sessions • Digital wallet and credit management

Minimum Age: You must be at least 18 years old to use the Platform. By using it, you represent that you are 18 or older.

Professionals offering services must: • Be legally licensed to practice in Algeria or their respective countries • Commit to providing ethical services according to professional standards • Be responsible for verifying their credentials and certifications

Nafsia Clinic: • Verifies submitted documents but does not guarantee professional competency testing • Is not responsible for professional malpractice • Reserves the right to suspend or remove any Professional violating laws or this Agreement

You agree to: • Not use the Platform for any illegal or harmful purposes • Not share your login credentials with others • Not attempt to access unauthorized parts of the Platform • Not record or screenshot sessions without explicit consent from the other party • Comply with all applicable laws

Violation of these Terms may result in account suspension or deletion without refund.

• Session Price: Varies by professional, usually starting from 1,500 DZD (in Algeria) or €13 (for expats) • Each professional sets their own session rate • Payment is required before the session • Administrative fees are non-refundable • Digital wallet funds are held securely but not government-backed • Wallet credit is non-transferable and cannot be refunded

For detailed refund and cancellation information, see our Cancellation Policy.

The Service is provided "as is" without warranties: • Nafsia Clinic does not guarantee therapy effectiveness or outcomes • We are not responsible for any psychological or medical harm from sessions • We are not responsible for service outages or technical failures • We are not responsible for data loss or misuse

Clients acknowledge that remote psychological support has limitations compared to in-person sessions. In emergencies, stop using the Platform and contact local emergency services.

• What happens in a session is between the Client and Professional only • We do not record or listen to sessions • Personal data is protected by encryption and access controls • Professionals are bound by professional confidentiality

Exceptions to Confidentiality (per law): • If there is threat of harm to self or others • If required by law • If the person is a minor being abused

We reserve the right to: • Modify these Terms at any time with notice • Change service pricing • Discontinue or remove Platform features • Suspend service for maintenance

Continued use of the Platform after modifications means you accept them.

We may suspend or delete your account if you: • Violate this Agreement • Misuse the Platform • Break applicable laws • Show no activity for one year

You can delete your account anytime from Account Settings. See our Data Deletion Policy for details.

• This Agreement is governed by Algerian law • Disputes must first be resolved through friendly communication • Unresolved disputes will be subject to Algerian court jurisdiction • EU Policy: If you are an EU consumer, you can use the European dispute resolution platform at: https://ec.europa.eu/consumers/odr

For questions or complaints: 📧 Email: legal@nafsiaclinic.com 📱 WhatsApp: (available in app) 🕐 Hours: Saturday - Thursday, 9am - 6pm Algeria Time