Reschedule Policy

Rescheduling allows the client to change the session to another available time before the session start time.

A session cannot be rescheduled after it has started, and a session already rescheduled by the client cannot be rescheduled again.

1. Open the Nafsia Clinic app 2. Go to "My Sessions" or "Bookings" 3. Select the session you want to change 4. Tap "Reschedule" 5. Choose a new available time 6. Confirm the change

After confirmation, the session time is updated and the specialist is notified.

Rescheduling is available only before the session start time.

Rescheduling is not available: • After the session start time • After the client has joined the session • If the session is canceled or completed • If the client already rescheduled the same session

Rescheduling does not add a new fee when done according to the rules.

The paid amount remains assigned to the new session time.

When choosing a new time, only available times appear in the app.

If no suitable time appears, the client can contact support or review the cancellation policy if they want to cancel the booking.

After a session is rescheduled: • The client cannot reschedule the same session again • The client cannot cancel the rescheduled session • The client should attend the new time or contact support if an exceptional issue occurs

For help with rescheduling issues: 📧 support@nafsiaclinic.com 📱 WhatsApp: available in the app