Reschedule Policy

Rescheduling allows you to change your session time without losing your money. This policy explains the rules and procedures.

Simple steps: 1. Open Nafsia Clinic app 2. Go to "My Sessions" or "Bookings" 3. Select the session you want to change 4. Click "Reschedule" 5. Choose a new time from the list 6. Confirm the change

✅ New time confirmed immediately 📧 Professional notified of the change

When you can reschedule:

✅ Always possible: • Before the original session anytime • Up to 15 minutes after the scheduled time (if not joined)

❌ Cannot: • After you've joined the session • More than 15 minutes after start time

Note: Times calculated per timezone in booking.

Rescheduling: ✅ No additional fees ✅ No deduction from your funds ✅ Keep your full credit

Difference from Cancellation: • Reschedule: Keep full amount • Cancel: May lose funds (depends on timing)

When choosing a new time: • You'll see available times only • Busy times are disabled • You can choose same or different professional

If no suitable time found: • Try another date • Contact support for help • Or choose cancellation instead

When rescheduling: • Availability verified automatically • If available = confirmed immediately • If busy = you choose another time

Rare cases: • If professional is busy = approval needed • May take 1-2 hours • You'll be notified

After rescheduling: 📱 Instant notification for you 📧 Email confirmation sent 🔔 Professional sees change immediately

Reminders: • 24 hours before • 1 hour before • 15 minutes before

Can you reschedule multiple times?

❌ No, you can only reschedule once per session

After rescheduling: • Cannot reschedule the same session again • Cannot cancel a rescheduled session • Must attend the new time

💡 Tip: • Choose new time carefully • Make sure you're available before confirming

If you reschedule then don't show:

⚠️ Results: • Session counts as unused • No refund • May affect your rating

📋 Full Policy: See Cancellation & No-Show Policy

If you have issues:

📧 Email: support@nafsiaclinic.com 📱 WhatsApp: (available in app) 🕐 Hours: Saturday - Thursday, 9am - 6pm

We help with: • Rescheduling problems • Finding new times • Your questions